Services and support
We’re here for you – personally and solution-oriented. For merchants who want to process American Express payments securely and efficiently.
Technical requirements for card acceptance
To accept payments with American Express, a merchant agreement is required. You can easily complete it online – right here.
Once the agreement is concluded, we will activate your setup with the payment provider of your choice.
Below is an overview of compatible providers:
Accept payments directly in your store – for example, at the checkout or using a mobile device.
You’ll need a card reader from a certified provider. Here is a selection of commonly used providers in Switzerland:
- Worldline – www.worldline.com / +41 848 83 20 20
- Nexi – www.nexi.swiss / +41 58 220 58 58
- Wallee – www.wallee.com / +41 44 505 13 60
- Paytec – www.paytec.ch / +41 52 354 53 00
American Express can be integrated with all common PSPs (Payment Service Providers). A selection in Switzerland:
- Worldline – www.worldline.com / Tel. +41 848 83 20 20
- Planet – www.weareplanet.com / Tel. +41 41 512 60 44
- Wallee – www.wallee.com / Tel. +41 44 505 13 60
- Nexi – www.nexi.swiss / Tel. +41 58 220 58 58
Other European providers are also possible. We’d be happy to review the integration together with you.
With these providers, American Express is already included – no additional contract is required.
The entire process – from the transaction to the accounting – is handled directly by the respective payment provider.
- Payouts directly from the provider – independent of the card issuer
- Accounting and reconciliation through your existing system
Providers:
- Adyen – www.adyen.com
- SumUp – www.sumup.com
- Stripe – www.stripe.com
For simple and transparent processing, the following options are available:
- myAccount – View transactions and payouts online
- Data export – As Excel, CSV or PDF
- Standard formats – RAF, MRX, GRCCN
For more complex setups, the following third-party providers offer support:
- Abrantix – www.abrantix.com / Tel. +41 43 370 30 30
- Treibauf – www.treibauf.ch / Tel. +41 44 355 50 80
Contact
- Phone support (Mon–Fri, 8 am–6 pm): 044 659 64 44
- Send us an email
- Postal address: Swisscard AECS GmbH, Partner Service JSOB5, PO Box, 8810 Horgen
If a customer’s behavior during payment seems unusual, please call us immediately. Our authorization service is available 24/7.
- 24/7 authorization service: 044 659 66 66
- Discreet security check: Say “Code 10” on the call – our team will only ask yes/no questions so the customer won’t notice.
Please have the following information ready:
- Your 10-digit merchant number
- Cardholder’s name
- Card number & expiry date
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