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Services and support

We are there for you – in person and with concrete solutions: so that your cashless payment transactions run securely and efficiently.

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Become an American Express partner

Strong backing for American Express acceptance partners.

Contact – how to keep in touch with us

  1. Call us on 044 659 64 44 (8 a.m. – 6 p.m.).
  2. Simply send us an email: partner.service@swisscard.ch
  3. Mail us: Swisscard AECS GmbH, Partner Service JSOB5, P.O. Box, 8810 Horgen.

If a cardholder’s behavior seems strange to you, please call our approval service immediately:

  • 24-hour hotline: 044 659 66 66
  • "Code 10": The customer should not notice anything? If you mention the keyword "Code 10", we will only ask questions that you can answer yes or no to.

Please have the following information ready:

  • Your 10-digit contractual partner (merchant) number: 958 XXX XXX X
  • The cardholder’s last name and first name
  • Card number 
  • Card validity

Protect yourself against data theft and fraud

Protect yourself against data theft

How to protect cardholder data and what to do in the event of a data incident. Ensure that your cashless payment transactions are secure.

Protect yourself against fraud

Ensure your cashless payment transactions are secure. How to recognize card fraud and what to look out for.


This promotion only applies to new clients. There is no option of a cash payment. There is no right to appeal. The entitlement to Membership Rewards points requires the card to be issued once the card application has been successfully checked.

However, booking fees may apply.

With the SWISS Miles & More American Express® Classic, you receive 1.5 award miles for every CHF 2 spent. With the SWISS Miles & More Visa Classic, you receive 0.6 award miles for every CHF 2 spent. With the SWISS Miles & More World Mastercard® Standard, you receive 0.6 award miles for every CHF 2 spent.

This offer is aimed exclusively at new clients who do not have any SWISS Miles & More credit cards yet or who have not owned a card duo in the last 18 months. The principal card applicant receives welcome miles for SWISS Miles & More credit card applications. The miles are usually credited 8 weeks after the cards are issued once the card application has been successfully checked. There is no option of a cash payment. There is no right to appeal.

You can find the exact Cashback Terms and Conditions here.

This only applies to new clients (principal cardholders) of a Cashback Cards card duo. Only possible once per person.