Language Selection

Main navigation


Information on card acceptance

Good business with affluent customers. A lucrative world opens up to you as an American Express acceptance partner.


Doing business with American Express has never been easier

We want to make business transactions with our acceptance partners as simple as possible. You will find basic information about your American Express acceptance partner account here.

Accept American Express Cards – there are two transaction methods:

  • Card transactions in the presence of the cardholder
  • Card transactions in the absence of the cardholder (for example, by post, phone or online)

Posting incoming payments

We transfer the net amount to you. The agreed commission is charged on every transaction made in your company by an American Express Cardholder. Furthermore, other agreed charges (e.g. chargebacks or credits to cardholders) may be deducted before payment. You can track all the payments on your payment notification or through myAccount.

You can arrange this individually with us. The mode of payment will then be specified in detail as part of your acceptance application.

Sometimes your account may have a debit balance. This may be due to the following:

  • Credits to cardholders
  • Outstanding fees
  • Chargebacks that debit your account as a result of a cardholder complaint

If you submit new transactions, we will deduct the outstanding amounts from the payment to you. If the outstanding amount cannot be settled by this payment, we will send you an invoice with payment slip so that you can conveniently transfer the outstanding amount to us.

Check your account

With myAccount you can easily and conveniently view your payment notification and all transactions 24/7 and export the data.

Frequently asked questions

The advantages for you are added convenience, control and flexibility. With myAccount, you have 24/7 online access to your submissions, transactions and payments – all using one log-in.

You can easily register online at any time, click here. If you require assistance, we will be happy to help you on 044 659 64 44.

After successful registration for myAccount, you can select the information you want to view online: your payment notification, submissions and transactions as well as statistics. In addition, you can sign up to receive the payment notification by email.

With myAccount you have access to all payments and submissions for the last 25 months.

Created reports can be easily exported in Excel, PDF or CSV format and used for further processing or archiving.

For assistance with registration, navigating the site, or using a myAccount feature, call us on 044 659 64 44

More services for merchants

American Express card acceptance

You can look forward to particularly good customers and a wide range of marketing channels.

Marketing support for merchants

Show that American Express Cardholders are welcome at your store with our free promotional items and by showcasing your business on the American Express Selects and Shop Small platforms. 

Services and support

We are there for you – in person and with concrete solutions: so that your cashless payment transactions run securely and efficiently.

Experiences of our acceptance partners


Zürcher Verkehrsverbund

Ms. B. Andenmatten, Digital Channels ZVV

"The collaboration with American Express is very satisfactory. The marketing team is reliable and results-oriented. We have been able to achieve great results with various free marketing activities. We look forward to continuing our successful partnership."


AlpenGold Hotel

Mr. Jesús Pol Riestra, Sales Manager

"The cooperation with American Express was extremely positive. The marketing services impressed us and the results achieved were extremely satisfactory. We appreciate the reliable cooperation. American Express can definitely be recommended."



Mr. Herr Antonio Giammarinaro, Head of Sales Switzerland

"We would like to express our appreciation for our partnership cooperation with American Express. A heartfelt thank you for this! We look forward to continuing our successful partnership and recommend you without reservation."


Tschuggen Collection

Mrs. Wagner, Sales Manager, Tschuggen Collection

"Professional, uncomplicated and reliable. We very much appreciate our long-standing, cooperative partnership with American Express. A big thank you for that! We look forward to further cooperation and will definitely recommend you to others." 


Nicoletta Müller Innovation

Ms. Nicoletta Müller, Innovation, Sales & Marketing, Zurich

"We advise and accompany a wide variety of customers, such as Zurich City Hotels or Peaks Place Aparthotel & Spa, which we regularly promote via American Express Selects. We very much appreciate the professional and always solution-oriented cooperation with the American Express Selects marketing team."



Ms. Giger, Project Manager Marketing & PR, ClubGolf

"The collaboration with American Express was a real highlight. The marketing services are excellent and target group oriented. We were very pleased with the results and look forward to further collaboration."




Ms. Valerie Viollaz, Founder, Viollaz

"Above all, we really like the use of the free marketing opportunities as part of our partnership. The marketing team is very customer-oriented and the collaboration went smoothly. We can highly recommend the collaboration to everyone."




Swiss Bedding

Mr. T. Bozkaya, Management Swiss Bedding 

"The professional, uncomplicated and reliable partnership is worth a big thank you to us. We look forward to further successful projects in the future and can definitely recommend American Express."


Man's World

Ms. Leutenegger, Division Manager Sales and Communications

"The integration into the American Express "Selects Newsletter" was a great highlight for us. We were able to reach a large number of customers as a result. As a partner, we benefit from many advantages and look forward to further cooperation."