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Information on card acceptance

Good business with affluent customers. A lucrative world opens up to you as an American Express acceptance partner.

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Doing business with American Express has never been easier

We want to make business transactions with our acceptance partners as simple as possible. You will find basic information about your American Express acceptance partner account here.

Accept American Express Cards – there are two transaction methods:

  • Card transactions in the presence of the cardholder
  • Card transactions in the absence of the cardholder (for example, by post, phone or online)

Posting incoming payments

We transfer the net amount to you. The agreed commission is charged on every transaction made in your company by an American Express Cardholder. Furthermore, other agreed charges (e.g. chargebacks or credits to cardholders) may be deducted before payment. You can track all the payments on your payment notification or through myAccount.

You can arrange this individually with us. The mode of payment will then be specified in detail as part of your acceptance application.

Sometimes your account may have a debit balance. This may be due to the following:

  • Credits to cardholders
  • Outstanding fees
  • Chargebacks that debit your account as a result of a cardholder complaint

If you submit new transactions, we will deduct the outstanding amounts from the payment to you. If the outstanding amount cannot be settled by this payment, we will send you an invoice with payment slip so that you can conveniently transfer the outstanding amount to us.

Check your account

With myAccount you can easily and conveniently view your payment notification and all transactions 24/7 and export the data.

Frequently asked questions

The advantages for you are added convenience, control and flexibility. With myAccount, you have 24/7 online access to your submissions, transactions and payments – all using one log-in.

You can easily register online at any time, click here. If you require assistance, we will be happy to help you on 044 659 64 44.

After successful registration for myAccount, you can select the information you want to view online: your payment notification, submissions and transactions as well as statistics. In addition, you can sign up to receive the payment notification by email.

With myAccount you have access to all payments and submissions for the last 25 months.

Created reports can be easily exported in Excel, PDF or CSV format and used for further processing or archiving.

For assistance with registration, navigating the site, or using a myAccount feature, call us on 044 659 64 44