BLUE from American Express

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American Express BLUE Kreditkarte

Your personal contact at American Express

Simply get in touch with us. We are there for you anytime.

American Express Kontakt

Customer service
This service number is for all general queries about your card and transactions.

  • +41 44 659 61 48


24h HELP line
Available anytime: The emergency number for blocking your card and reporting misuse.

  • +41 44 659 69 00

For questions about the bonus program or claims adjustment please contact:

Bonus program
Your contact for the pointup bonus program

  • 0848 848 250

Customer service and insurer’s claims adjustment

Allianz Global Assistance

  • +41 44 283 38 38

About Swisscard AECS GmbH

As the issuer of American Express, Mastercard und Visa credit cards, Swisscard AECS GmbH assumes responsibility for product development and management, sales and marketing, customer service, risk management, card processing and the development/management of additional services and customer loyalty programs for these credit cards.

Our address

Swisscard AECS GmbH
Neugasse 18
P.O. Box
CH-8810 Horgen

Your contact details

Please do not send us any of your credit card numbers or any information or orders to do with your card account!

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The electronic sharing of information involves information being transported via an open international network that is accessible to anyone and may under circumstances be viewed or manipulated by third parties, even with appropriate data encryption. Please note our Terms and Conditions on Internet Use, which also include information about viruses and other damaging software (malware) and point out the possibility of targeted hacking attacks. For your own protection, we will only ever contact you by phone or in writing and never by e-mail, even if you authorize us to do so by giving us your e-mail address.

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