American Express® Gold Card

A travel companion welcome all over the world
American Express Gold Card

Your personal contact at American Express

Simply get in touch with us. We are there for you anytime.

American Express Kontakt

Customer service
This service number is for all general queries about your card and transactions.

  • +41 44 659 25 38

24h HELP line
Available anytime: the emergency number for blocking your card and reporting misuse.

  • +41 44 659 69 03

For questions about the bonus program or claims adjustment please contact:

Bonus program
Your contact for the Membership Rewards bonus program

  • +41 44 659 25 38

Customer service and insurer’s claims adjustment

Allianz Global Assistance

  • Foreign Travel Medical Expenses Insurance:
    +41 44 283 38 38
  • Personal assistance: +41 44 283 38 38

About Swisscard AECS GmbH

As the issuer of American Express, Mastercard und Visa credit cards, Swisscard AECS GmbH assumes responsibility for product development and management, sales and marketing, customer service, risk management, card processing and the development/management of additional services and customer loyalty programs for these credit cards.

Our address

Swisscard AECS GmbH
Neugasse 18
P.O. Box
CH-8810 Horgen

Your contact details

Please do not send us any of your credit card numbers or any information or orders to do with your card account!

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