American Express Credit Card Gold

Flexibility Freedom Security
American Express Credit Card Gold

Your personal contact at American Express

Simply get in touch with us. We are there for you anytime.

American Express Kontakt

Customer service
This service number is for all general queries about your card and transactions.

  • +41 44 659 69 20

24h HELP line
Available anytime: the emergency number for blocking your card and reporting misuse.

  • +41 44 659 69 00

Important information regarding Travel Cancellation Insurance

We are receiving many Travel Cancellation Insurance inquiries related to the COVID-19 pandemic (coronavirus). Please note the following points:

  • If a trip is canceled, the organizer is always responsible as the contractual partner, for example the airline or the travel agency. We recommend that you contact the organizer first (airline, hotel, rental car). In many cases, services already booked, such as flights or hotel accommodation, can be canceled or rebooked free of charge.
  • If you do not receive any support from your tour operator or booking portal or if you have further concerns regarding insurance, please contact the insurer. 

You can obtain the latest information on insurance issues relating to the coronavirus from our insurer at

Insurer’s address and contact details for claims:
Allianz Global Assistance
Wallisellen branch (Switzerland)
Hertistrasse 2
CH-8304 Wallisellen
Phone number: +41 44 283 38 39
e-mail: claims[at]

Terms and Conditions of Travel Cancellationand Curtailment Insurance

For questions about the bonus program or claims adjustment please contact:

Bonus program
Your contact for the pointup bonus program

  • 0848 848 250

Customer service and insurer’s claims adjustment

Allianz Global Assistance

  • Personal assistance: +41 44 283 38 39
  • Butler Service: +41 44 385 57 76

About Swisscard AECS GmbH

As the issuer of American Express, Mastercard und Visa credit cards, Swisscard AECS GmbH assumes responsibility for product development and management, sales and marketing, customer service, risk management, card processing and the development/management of additional services and customer loyalty programs for these credit cards.

Our address

Swisscard AECS GmbH
Neugasse 18
P.O. Box
CH-8810 Horgen

Your contact details

Please do not send us any of your credit card numbers or any information or orders to do with your card account!

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The electronic sharing of information involves information being transported via an open international network that is accessible to anyone and may under circumstances be viewed or manipulated by third parties, even with appropriate data encryption. Please note our Terms and Conditions on Internet Use, which also include information about viruses and other damaging software (malware) and point out the possibility of targeted hacking attacks. For your own protection, we will only ever contact you by phone or in writing and never by e-mail, even if you authorize us to do so by giving us your e-mail address.

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