American Express Credit Card Gold

Flexibility Freedom Security
American Express Credit Card Gold

Your personal contact at American Express

Simply get in touch with us. We are there for you anytime.

American Express Kontakt

Customer service
This service number is for all general queries about your card and transactions.

  • +41 44 659 69 20

24h HELP line
Available anytime: the emergency number for blocking your card and reporting misuse.

  • +41 44 659 69 00

For questions about the bonus program or claims adjustment please contact:

Bonus program
Your contact for the pointup bonus program

  • 0848 848 250

Customer service and insurer’s claims adjustment

Allianz Global Assistance

  • Personal assistance: +41 44 283 38 38
  • Butler Service: +41 44 385 57 76

About Swisscard AECS GmbH

As the issuer of American Express, Mastercard und Visa credit cards, Swisscard AECS GmbH assumes responsibility for product development and management, sales and marketing, customer service, risk management, card processing and the development/management of additional services and customer loyalty programs for these credit cards.

Our address

Swisscard AECS GmbH
Neugasse 18
P.O. Box
CH-8810 Horgen

Your contact details

Please do not send us any of your credit card numbers or any information or orders to do with your card account!

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