American Express® Gold Card

A travel companion welcome all over the world
American Express Gold Card

Important information regarding Travel Cancellation Insurance

We are receiving many Travel Cancellation Insurance inquiries related to the COVID-19 pandemic (coronavirus). Please note the following points:

  • If a trip is canceled, the organizer is always responsible as the contractual partner, for example the airline or the travel agency. We recommend that you contact the organizer first (airline, hotel, rental car). In many cases, services already booked, such as flights or hotel accommodation, can be canceled or rebooked free of charge.
  • If you do not receive any support from your tour operator or booking portal or if you have further concerns regarding insurance, please contact the insurer. 

You can obtain the latest information on insurance issues relating to the coronavirus from our insurer at

Insurer’s address and contact details for claims:
Allianz Global Assistance
Wallisellen branch (Switzerland)
Hertistrasse 2
CH-8304 Wallisellen
Phone number: +41 44 283 38 39
e-mail: claims[at]

Be on the safe side: with American Express

We are there for you. In all situations.

American Express Versicherungen

In some situations we rely on the help of other people. That is why your American Express Gold credit card offers you an extensive travel insurance package and comprehensive assistance services. So that you are well equipped for many unpleasant situations. And if disaster should ever strike, you will be provided with rapid uncomplicated help.

Please refer to the General Conditions of Insurance to obtain the exact provisions (including sums insured and exclusions of liability).

Transport Accident Insurance

Travel Inconvenience Insurance

American Express Versicherungen

Personal assistance

Foreign Travel Medical Expenses Insurance

Purchase Protection Insurance

Travel Cancellation and Curtailment Insurance (additional insurance)

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